Showing posts with label Social CRM. Show all posts
Showing posts with label Social CRM. Show all posts

Wednesday, 5 January 2011

"Let's everybody keep our jobs here": Q&A with Sam Cece, CEO of social CRM pioneer StrongMail Systems

The traditional email marketing game is changing; it's getting more social. Gary Flood speaks to the boss of StrongMail to find out about the latest developments
I understand that, contrary to my initial impression, your company does more than traditional email marketing, Mr Cece?
That's right; too many companies send blanket issue, unpersonalised emails which immediately get deleted. StrongMail works with our customers to cut out this issue. In terms of Reed.co.uk, which has been a customer for a few years now, it gets 300,000 transactional emails every day, and it works with us to ensure a near 100% deliverability rate. Though that aspect is our heritage and what we did mainly for six years, until we started remaking the company about 16 months ago.
So what is it you are evolving into?
We have been purchasing a lot of digital advertising agencies and social media marketing firms, especially in New York, to create what we are calling social CRM.